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How can we help?

Real humans. Real answers.

Pick the inquiry type below — most questions are already answered in the help center, and the team routes the rest to the right people.

Response times

Here’s how fast we get back to you.

Critical bugs

< 4 hours

Live chat

< 5 min (business hours)

Email

< 24 hours

Suggestions

< 72 hours

Send us a message

Pick what fits — we route it.

General questions, sales, support, bug reports, partnerships, or careers — one form, the right team. Every message lands in our support inbox and is tracked.

Your info stays with us

Submissions go straight to the support inbox — not shared, not sold.

Tracked and timestamped

Every request is logged as a ticket so nothing slips through.

What is this about?

3 + 2 = ?

How we route it

Your message reaches the right team.

Every submission is logged as a tracked request and triaged by inquiry type — no shared inbox black holes.

01

You send

Choose an inquiry type and write your message — no account required.

02

We log it

Your request lands in the support inbox as a tracked ticket so nothing slips.

03

We triage

It’s routed by type to the right team — sales, support, engineering, or people.

04

We reply

We follow up at the email you provided, within the response windows below.

Direct channels

Reach us directly.

Email

help@octa8.app

Phone

+55 800 000 8888

Address

Jaú, São Paulo, Brasil

Ready when you are

Try it before you write to us.

Most teams find their answer in 60 seconds inside the product — open a workspace and explore the modules you care about.