FAQ
Questions? Answered.
What the platform does, which channels it connects, how multi-tenant isolation works, trial terms, white-label, exports, and more.
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P8W is an all-in-one operations platform: AI Studio, omnichannel inbox (WhatsApp + 15 social channels), publishing & scheduling, analytics & finance BI, native CRM, bookings, surveys, e-commerce catalog, and customer wallet with loyalty ...
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WhatsApp Cloud (official Meta API) and WhatsApp via QR (Baileys), Instagram, Facebook Pages & Messenger, LinkedIn (profiles + pages), X (Twitter), TikTok, YouTube, Threads, Pinterest, Reddit, Telegram (channels + groups + bot), Discord, ...
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The AI Studio ships 50+ tools: chat, chat-with-PDF (RAG), image generation, image editor, AI video, AI music, presentations, deep research (multi-step with citations), voice library + text-to-speech, plagiarism check, semantic search, pr...
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Yes. P8W is multi-tenant by design — every tenant-scoped table is filtered by a global scope, every cache key includes the tenant ID, and every background job re-applies the tenant context on dispatch. White-label customers can run multi...
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Yes. The admin "Themes" workspace exposes the full design system: colors, radii, spacing, typography, logos (light/dark variants per surface), favicon, custom CSS injection, and per-domain branding. The platform is white-label-ready out ...
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Yes. Every paid plan ships with a trial period — 7 to 60 days depending on the plan tier and billing cycle. No credit card required to start. The trial includes the full feature set of the plan you select; you can downgrade or cancel any...
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Both work side by side. WhatsApp Cloud (official Meta API) is the right choice for compliance-sensitive sending, template messages, and high-volume business use. Baileys (QR scan) is faster to set up and is ideal for personal-account-sty...
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Yes — these are native modules, not third-party integrations. The CRM tracks contacts, deals, and conversations. Bookings handles event types, availability rules, calendars, and reminders. Surveys ships NPS / CSAT / CES / NR-1 compliance...
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The customer wallet is a double-entry ledger — every top-up, spend, refund, and adjustment posts as paired transactions, so the books always balance. Loyalty rewards earn points on configurable rules; redemption ratios are admin-tunable....
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Yes. Every workspace can export contacts (CSV), conversations (JSON), survey responses (PDF/Excel/CSV/JSON), analytics reports (PDF/CSV), and ledger transactions (CSV). Backups can be triggered on demand from /admin/backups and run autom...
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English is the source language. Translations ship for the user-facing surface and can be edited at /admin/languages without redeploying. Custom languages can be added per locale. The platform respects the user's locale preference automat...
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The admin "Support" module ships a ticketing system with priorities, attachments, and assignments. End users have a Help Center with searchable articles + a feedback button (bug / feature request) that opens a ticket directly. For accoun...