Tracking an order
1 min read Updated Jun 19, 2026
Follow an order from pending to completed, and request a refill or cancel when allowed.
Tracking an order
Every order you place is followed end to end. Open the Orders tab on /user/smm to see status, delivery progress, start count and remaining units for each one.
Order statuses
- Pending / Awaiting approval — received, queued for dispatch.
- Processing / In progress — running at the provider; progress updates as units are delivered.
- Completed — fully delivered.
- Partial — delivered in part; the difference is refunded to your wallet.
- Cancelled / Refunded / Failed — stopped; any charge is reversed where applicable.
Actions on an order
- Request refill — on warranty-backed services, asks the provider to replace dropped units.
- Cancel order — where the service supports it and the order isn't already in a final state.
- Open link — jump to the target you ordered for.
Public status lookup
You don't have to sign in to check a status. Visit /tracking and enter the order number, or open a deep link of the form /tracking?ref=ORDER_NUMBER. This view is status-only and exposes no personal data.
Tip: keep the target profile or post public until the order reads Completed — making it private mid-delivery can interrupt the order.
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